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Accessibility and Environmental Statement

 

ACCESSIBILITY STATEMENT

We welcome everyone to Pendragon House.

House Layout

The guests’ part of the house is on 2 levels; ground and first floor. The house is accessed directly from Cross Street. We haven't any private parking but you are allowed to stop on the double yellow line in Cross Street to unload. Parking is available in nearby side streets.

There is a single small step from the pavement into the house.

The dining room and guest toilet is located on the ground floor on a single level there is a 1cm step into the dinning room.

The ground floor layout is not suitable for wheelchair users but is suitable for guests who may have difficulty climbing the stairs.

Ground Floor Flooring

The entrance hall has floor boards with two rugs and guest toilet has tiled floors and the dining room floor is made from terrazzo marble.

Stairs

There are 16 carpeted steps, with a handrail on the left hand side, up to the guest bedrooms on the first floor. The stairs have a turn and landing after the first flight of 8 steps.

Bedrooms

All our bedrooms are located on the first floor.

Menus and guest welcome information have been written in large print.

Kettles are available in all rooms.

The bedrooms are lockable with a key and guests are also provided with a front door key. If you lock the bedroom door from the inside, please make sure you do not leave the key in the lock – this ensures access can be gained in case of emergency.

The televisions in the room have remote control handsets.

Each bedroom has a main ceiling light, controllable from the door. There are also bedside lamps.

The duvets and pillows are made of a synthetic filling, suitable for people with allergies.

Rooms are equipped with en-suite shower rooms.

If you have any specific requests or questions that you would like to discuss with us, please call or email.

ENVIRONMENTAL STATEMENT

Green Dragon Environmental Standard

As our contribution to saving energy we, where possible, use energy saving light bulbs and recycle all our bottles, cans, plastic and cardboard packaging and paper.

Heating is thermostatically controlled and adjustable all guest rooms.

We will change the sheets and towels after every guest or once every 4 days in the case of longer stays. If you wish to have them changed more regularly, please put towels in shower, and advise us if you wish to have the beds changed - we will be happy to oblige.

You can help save water and energy by avoiding leaving the taps running when you clean your teeth, and turning off lights and the TV when not in use.

 


 

GDPR Statement

Review of GDPR 2018 impacts and compliance – Pendragon House B&B

Change in the Law

GDRP (General Data Protection Regulation) is becoming effective from 25th May 2018.  The new GDRP will significantly update privacy laws and give you more control over your data and how you will be contacted.  This means that small businesses like ourselves have to comply to the European laws about storage of personal data.  Pendragon House B&B takes the security of your information very seriously and is committed to protecting the privacy of the personal data we maintain about our guests.   We have reviewed our data use and storage in our business based on our understanding of the changes in Data Protection law on GDPR.  The statements below represent our findings as a result of that review.

What data do we hold?

By Law we are required (by our Local Authority) to have the details of those who are booked to stay at our bed and breakfast (B&B).  Therefore, we store information provided to us/required by us of those booking accommodation at our B&B on a Booking Confirmation form (a word document).  This is compiled and sent to guests to confirm the details of their booking.  The information on the Booking Confirmation Form includes the following:

We have guests’ email addresses, landline/mobile numbers recorded in our hard copy business dairy and on our business computer.

We don’t have a card payment machine.  The majority of our accommodation payments are either paid directly into our account via by BACS bank transfer, cash or cheque.  However if guests want to pay their deposit via a credit card or PayPal they can do so via PayPal.  There is a link to PayPal via the Accommodation page on our website.  We do not store bank card details.

Limited payment data is stored by the business’s PayPal card payments system within our PayPal account although this is only transaction data and no names and addresses and only partial card details are retained. Whilst the PayPal system does often supply a contact email/mobile number within the transaction to send a receipt, these details are not available to us once the transaction is complete.

How do we store the data we hold?

All accommodation Booking Confirmation Forms are kept on our private computer as part of our business records and the data on them is not processed or used for marketing purposes or any other purposes by ourselves or any third party.
We also have guests’ email addresses, landline/mobile numbers recorded in our Business Diary.  Both the computer and business diary are located in our office.

How do we use the data we hold?

The data we hold is purely used to contact guests about their stay prior to their visit or after they have departed as a courtesy to say thank you for staying with us or in relation to damages or items left behind.

We do not contact guests (past, present or future) with any information regarding any promotions or future events at Pendragon House B&B unless they have requested that we do so.   All promotional marketing of this nature is undertaken via our Events and Activities page on our website, on our Facebook page, Twitter, press releases, printed materials and advertising.

Pendragon House B&B Facebook page is used to update those who have indicated they wish to be ‘friends’ of the business.  This is subject to the normal security protocols of Facebook, contains no personal information and people can ‘unfriend’ at any point.

What will we do if you wish to change your data record or have it removed?

We do not proactively use data held to contact guests (past, present or future).  So in the case where guests’ contact details have changed we follow an inbound communication from them in relation to a new booking, the new contact details would be used in relation to that booking.

In terms of access, we have stated here what data we hold on guests, why we hold it and what it is used for.

In terms of personal data removal, should guests wish us to remove their personal data held then the following would happen.  We would delete all emails landline/mobile messages in our records relating to their email address, landline/mobile number and strip their postal address, email address and phone numbers from the Booking Confirmation Form stored on our computer.

In terms of any messages/communications/reviews etc left by guests on Google, TripAdvisor, Facebook or any other third party platform then we would expect guests to manage and remove those as they saw fit, although we do feature some on our website and if we were asked to remove these then we would.

We would undertake this within a month of receiving the request (to allow for delay if we are on holiday) and we would then confirm the removal of data (and then destroy that communication).

Data Security

As our business is run by two people who are a married couple, and they are the only people who have access to the data we hold, our assessment of the risk of a breach is that it is highly remote. We do not anticipate any security breaches.

Conclusion

We believe that the way we store and use the data we hold, does not constitute a significant security risk and complies with the changed data protection legislation in GDPR from May 2018.

Pendragon House B&B, Caerleon – Kathryn & Peter